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All donations made on The Mainstay Foundation website are subject to the following terms and conditions.

Our contract

By making a donation, you enter into a contract with The Mainstay Foundation. Upon placing an online donation, you will receive an email confirming receipt of your donation and its details. Your donation is considered an offer, which we accept by sending you a Confirmed Receipt.

Description of items

We take reasonable care to ensure that all details, descriptions, and prices of donation items appearing on the website are accurate. However, we reserve the right to refuse donations if there has been a mis-publishing of item information, including prices and promotions.


The Mainstay Foundation is unable to offer refunds for donations under Charity Commission rules, except in cases where an error has been made by the donor or the foundation during processing. In such cases, donors should contact our offices within 14 days via phone at +447507899044 or email at [email protected].


By submitting a donation, you agree to allow The Mainstay Foundation to use your personal data for the purpose of processing your donation. For further information on privacy and security, please refer to our Privacy Policy.

Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and Terms and Conditions of Donation at any time. Any changes will be in effect from the time of posting, unless required by law or government authority. If any of these conditions are deemed invalid or unenforceable, the remaining conditions will remain in effect.

Events beyond our reasonable control

We are not responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure is beyond our reasonable control. However, this condition does not affect your statutory rights.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. The Mainstay Foundation’s charity registration number is 1166017.